Our policy for the cancellation and Refund will be as follows
CANCELLATION POLICY Cancellation of an order is not possible if the order has already been dispatched. Cancellation is also not applicable for PERSONALIZED ORDER.
If the order is ready for shipping, 50% cancellation fee is levied (If the full amount was already paid) and the remaining amount will be refunded to the customer within 6 to 7 working days from the cancellation date.
REFUND POLICY Refund is applicable only under three circumstances 1. No refund, if the customer already paid 50% or 60% for an advance. 2. 50% refund, if the order is cancelled by the customer before dispatch (If the full amount was already paid). 3. 100% refund, if Merlin Food Products (Chocolate Boy) could not process the order due to reasons like unavailability of stocks or resources.
The refund amount will be returned to the customer within 6 - 7 working days.